What clients have said about ITTL’s work

I think that what has been most amazing for me in my years of using consultants is the extent to which your work is so different and so impactful. I find that the level of intimacy that you create with your clients as a consultant enhances enormous trust and confidence in your competence. You are able to see the nuances of the problems within our organization and how they are connected to one another, simultaneously integrating multiple problems into multiple levels of solutions. You truly know the client from your analysis better than the organization knows itself. Your focus on the organization AND the individual is so different from others who seem to focus on either the individual OR the organization. I have truly discovered that if an organization is willing to embrace even three of the strategies you recommend, they would be light years ahead _ each step creating a high leverage point for the work of the organization. That you create this higher caliber leverage in your work is superior. Finally, what has helped me enormously is your ability to recommend essential placements of people that matches people to the roles that are needed by the organization, yet honor the employee. I truly appreciate what you have done for us in our organization.

The significant positive impact you had on our organization has far exceeded my expectations. In consideration that Case Corporation is a Fortune 500 organization with world wide operations, the ability you have to systemically look at the people in diverse environments at all levels of the organization is nothing short of impressive. You helped us effect and impact change within the organization and ourselves. You taught us new methodologies and skills that empowered us to create systemic and sustainable processes for the organization. . The individual and organizational impact you had on our people, process and outcomes will have a long term positive impact on all of our operations.

Dr. Williams introduced and institutionalized a new set of values – a new organizational culture, if you will – that emphasized service delivery, responsiveness, effectiveness and employee growth and development. His strategies created an appropriately balanced sincere concern for the individual and the group that initiated an overriding loyalty to the principles, values, and best interests of the organization.

As the facilitator for a mandated strategic planning session, Dr. Williams was able to help our Library System Board and Staff move beyond a troubled past toward a plan of work. He helped trustees and staff diagnose a breakdown in communications, to clear up misunderstandings and to develop both a mission statement and goals for the future. That he was able to accomplish all of this in one day is nothing less than a miracle.

Lloyd Williams is one of the most articulate, highly intelligent, widely read and effective organizational consultants in Organizational Transformation, Organizational Development and Management Development that I have ever known and worked with. He is inventive, encourages creativity in others, allows freedom, and is supportive of systemic processes that can make the difference in organization. He is an excellent professional.